Evaluating Hotel PMS, CRS, and CRM Systems: A Practical Guide
PMS, CRS, and CRM tools should be evaluated from hotel workflows outward, not from vendor feature lists inward. Define the reservation, front-office,…
111 articles across 11 active categories
Camille Rousseau infuses her writing with the texture, flavor, and soul of her native New Orleans. She spent a decade in professional kitchens including a sous chef stint at a James Beard Award-winning restaurant before shifting to food media. Now Camille writes about the restaurant industry, culinary trends, and food culture for Silver Journal with a storyteller’s voice and a chef’s technical knowledge. She understands food costing, line cook burnout, and the magic of a perfect roux from lived experience. Camille also leads community cooking classes focused on Creole and Cajun heritage recipes. She believes that food writing should celebrate the people who grow, cook, and serve, not just the plate in front of you.
PMS, CRS, and CRM tools should be evaluated from hotel workflows outward, not from vendor feature lists inward. Define the reservation, front-office,…
Eco certifications are best compared by checking what is certified, which standard is used, who performs the assessment, how verification works, and…
Researching an accessible hotel requires more than filtering for an “accessible room.” The most reliable process identifies the traveler’s specific access requirements,…
Hotel review management works best as an operating process, not a reputation shortcut. The most useful resource stack combines platform-specific rules, a…
Hotel points do not have one permanent cash value. A practical valuation compares the points required for a specific redemption with the…
Hotel underwriting is strongest when every major assumption can be traced to a source and stress-tested. A practical research stack combines property…
Hotel benchmarking works best when a property compares like with like and uses more than one benchmark. Market performance, internal budget, prior-year…
Hotel terminology is easiest to research when you match the term to the authority that actually uses it. Tourism statistics, property classifications,…
The best way to track hospitality innovation is to follow several kinds of evidence at once: industry standards, operator problems, startup activity,…
Biophilic and wellness design is easiest to evaluate when you use a small stack of evidence-based resources rather than treating plants, daylight,…